Resolved -
The issue has been resolved. We apologize for any inconvenience. Kindly find the below summary.
Incident summary: Long pending transactions - awaiting confirmation
Issue start time:
Issue resolution time:
Severity: 2 PARTIAL OUTAGE
Impacted Services:
Eth mainnet, Genosis, Polygon Mumbai, Goerli,
Root cause: Long processing time made the pileup on external networks, System has been switched on our DR infrastructure, and re-processed all pending transactions.
Recovery: As per the quick response, the decision has been made to switch on the DR. Whereas, our team is on it to upgrade the infrastructure features to tackle these scenarios in the future.
Mar 21, 13:42 CET
Monitoring -
Transactions are working as expected.
All pending transactions are being processed.
Mar 15, 18:40 CET
Update -
We are continuing to work on a fix for this issue.
Mar 15, 17:26 CET
Identified -
The issue has been identified and solution has been implemented.
Mar 15, 17:25 CET
Update -
We are continuing to investigate this issue.
Mar 15, 11:22 CET
Investigating -
Since 14.03.2023 03:49:00 CET transactions on supported protocols are pending with 'null' output.
We are currently investigating the root cause, and we will provide you timely updates about the incident.
Custody API response:
{
"process": "Pending",
"status": null,
"created": "2023-03-15T08:57:29Z",
"updated": "2023-03-15T08:57:29Z",
"output": null
}
Thank you for your patience.
Mar 15, 11:22 CET