Resolved -
The incident caused by an underlying issue with Microsoft Azure that partially affected our services was resolved on 09.10.2025 at 18:00 CEST, with all systems fully operational. The root cause, as communicated by Microsoft, is available in their official status history.
Oct 10, 13:52 CEST
Monitoring -
You may experience degraded performance on some of our API services that began at 09:40 CEST on 09.10.2025. Most of the API requests are working as expected; there are only a few exceptions.
The root cause of the degraded performance on our API has been traced to our service provider, Microsoft Azure, which experienced a disruption impacting our systems. Azure has successfully recovered 96% of impacted resources. You can follow their updates on the Azure status page: https://azure.status.microsoft/en-gb/status
Our engineering team continues to monitor performance closely and will provide further updates as soon as more information becomes available.
We appreciate your patience and understanding.
Oct 9, 15:52 CEST
Completed -
We are pleased to inform you that the planned maintenance activity carried out on 08 Oct 2025 has been successfully completed.
All systems and services have passed our post-maintenance verification checks and are now fully operational.
Summary: Operational Services: Customers API Activity End Time: Wednesday, 08 Oct 2025 18:00 CEST Actual downtime window: 16:07:00 - 16:17:30 CEST Actual activity start time: 16:00:00 CEST, Wednesday , 08 Oct 2025 Actual activity end time: 17:00:00 CEST, Wednesday , 08 Oct 2025
We sincerely appreciate your understanding and cooperation throughout this process.
If you experience any issues or have questions, feel free to contact our support(support@tangany.com).
Best regards, Tangany Support
Oct 8, 18:04 CEST
Verifying -
The core maintenance operations scheduled for 8 October 2025 have been successfully completed, and our team has now entered the verification stage.
Current Status: We are currently verifying system functionality and conducting post-maintenance checks to ensure all services are operating as expected.
Impacted Services Being Verified: Customer API
What to Expect: Services may still be intermittently affected until the verification is complete.
We will provide a final confirmation once full operational stability is confirmed.
If you experience any issues, please write to us at support@tangany.com. Stay informed via our Tangany Status Page for real-time updates.
We appreciate your continued patience and support during this maintenance process.
Oct 8, 16:46 CEST
In progress -
We would like to inform you that the planned maintenance activity has officially started as scheduled: Start Time: 16:00 CEST, Wednesday, 8 October 2025
Our team is currently performing the necessary updates as part of our infrastructure improvements.
As communicated earlier, temporary service interruptions may occur, and up to 10 minutes of downtime is expected for 'Customers API'
Real-Time Updates: We will continue to share live progress and any changes on our Tangany StatusPage https://status.tangany.com/.
Thank you for your continued patience and understanding.
Best Regards, Tangany Support
Oct 8, 16:02 CEST
Scheduled -
We would like to inform you about an upcoming planned maintenance activity scheduled for Wednesday, 8 October 2025, from 16:00 to 18:00 CEST. This maintenance is part of our continuous efforts to enhance the stability and performance of our infrastructure. During this window, temporary service interruptions may affect the Customers API, with a maximum expected downtime of 10 minutes.
Impacted Service: 'Customers API' Expected Downtime: Up to 10 minutes within the 2-hour window Scheduled: Start Time: 16:00 CEST, Wednesday, 8 October 2025 End Time: 18:00 CEST, Wednesday, 8 October 2025