The issue has been resolved. We apologize for any inconvenience. Kindly find the below summary.
Incident summary: A failed configuration in the API infrastructure led to the blocking of IP-restricted traffic. As of now, services have been restored.
Issue start time: 23:00, 08 Aug 2023 Tuesday
Issue resolution time: 10:00, 10 Aug 2023 Thursday
Impacted Services: API Gateway v1, Custody, Customer and Settlement API.
Root cause: A failed configuration in the API infrastructure led to the blocking of IP-restricted traffic.
Recovery: We have updated the configuration which affected the incoming traffic.
Posted Aug 11, 2023 - 13:38 CEST
Update
The issue has been resolved. We apologize for any inconvenience. Kindly find the below summary.
Incident summary: A failed configuration in the API infrastructure led to the blocking of IP-restricted traffic. As of now, services have been restored.
Issue start time: 23:00, 08 Aug 2023 Tuesday
Issue resolution time: 10:00, 10 Aug 2023 Thursday
Impacted Services: API Gateway v1, Custody, Customer and Settlement API.
Root cause: A failed configuration in the API infrastructure led to the blocking of IP-restricted traffic.
Recovery: We have updated the configuration which affected the incoming traffic.
Posted Aug 11, 2023 - 13:37 CEST
Monitoring
A failed configuration in the API infrastructure led to the blocking of IP-restricted traffic. As of now, services have been restored. We will keep monitoring till the assurance of optimum performance.
Actual activity start time: 23:00, 08 Aug 2023 Tuesday Service Restoration time: 10:00, 10 Aug 2023 Thursday Impacted Services: API Gateway v1, Custody, Customer and Settlement API.